Bank of America

• Agile Leadership and Transformation: Contracted with Bank of America to drive Agile initiatives, facilitate Scrum ceremonies, and enhance team collaboration. Utilized advanced levels of Jira and Confluence to streamline project management and foster transparency. Skillfully applied Kanban boards and Work-In-Progress (WIP) limits, resulting in improved workflow efficiency. Fluent in JQL (Jira Query Language) for creating custom queries and reports to enhance team performance and decision-making.
• Offshore Team Transition: Stepped into a leadership role, taking over 2 offshore teams in mid-transition, effectively guiding them through the Agile transformation process.
• Partnership with Agile Coaches and RTEs: Not only provided team-level coaching but worked closely with senior Agile Coaches and new RTEs in a partnership for improvement.
• Mentoring and Skill Enhancement: Mentored new and existing Scrum Masters in methodology, Agile practices, and team and professional improvement.
• Scrum Master Community of Practice (CoP): Initiated and maintained a Scrum Master CoP covering a wide variety of Agile topics and training sessions.
• Product Owner Training Enhancement: Played a pivotal role in shaping the Product Owner training reference, enhancing the effectiveness of the Agile Product Owner role.
• Agile and Stakeholder Alignment: Leveraged my background in traditional people and project management methodologies to navigate the department's transition and effectively align stakeholder expectations.
• Subject Matter Expertise (SME) Development: Endeavored to become a SME on multiple projects, contributing to enhanced team performance and project success.
• Agile Best Practice Reference: Became a recognized source of reference for Bank of America's Agile best practices, serving as a knowledge hub for others.
• Individualized Coaching and Enhancement: Collaborated intensively in one-on-one settings with Product Owners and Business Analysts (BAs), fostering their mastery of Agile roles and facilitating excellence in their responsibilities. Additionally, conducted ongoing individual sessions with each team member to gain insights into their motivations, needs, and concerns, cultivating trust and utilizing this information to devise customized plans for Agile and professional enhancement.
• Workflow Enhancement and Delivery Increase: Initiated a solid and successful plan to increase predictability and lean out the workflow, resulting in almost a 20% increase in value stream delivery each Program Increment (PI) for both teams, measured using meaningful metrics.
• Time Zone Bridging and Impediment Removal: Effectively bridged time zone gaps, providing clarity and resolving impediments for the teams during their IST non-working hours.

DCI Marketing

• Played a critical role in advancing the capability and effectiveness of business logistics product-wide to meet the organization's growth and productivity targets. Was an integral leader in the budgeting, estimation, planning, execution, and follow-through of multiple projects ranging from 25k to 1mil plus. Successfully built partnerships with all cross functional areas across the company to reinforce and improve upon existing project and program methodologies, while creating value for all parties.
• Managed all operational aspects of projects including workflow, timelines, UI/UX, development, API implementation, quality assurance, devops, deployment, and budget tracking of a range of digital solutions on multiple platforms in the transportation sector.
• Worked to develop SME level understanding of products, programs, and projects for a major automotive industry client with minimal on-boarding.
• Worked collaboratively and proactively with product owners, designers, software developers, business intelligence, quality assurance, marketing managers, account executives and clients to define requirements and plan, scope, and estimate projects.
• Maintained, distributed, and communicated important technical documentation including Business Requirements Documents, Statements of Work and Technical Specifications. Took the initiative to document previously undocumented processes for cross-department reference.
• Created, reviewed and evaluated project plans, including budgets and timelines, alerting appropriate staff of any potential risk or barrier that may prevent work from being completed. Worked cross-functionally to define and label all risks and determine solutions.
• Continuously evaluated project requirements and resources and promoted Agile practices and the Scrum framework in a hybrid project management environment.
• Clearly communicated current technical solutions to non-technical clients and advised on best approach for software development, user experience and existing COPQ solutions and assisted Account Directors in client presentations.

Anderson Kent Financial Services

• 2018 to 2021
  
• Returned to AKFSI to eventually work completely remote on an Agile team facilitating all Scrum based events, charting velocity and managing adherence to Scrum principals as well as contributing to the development team mainly with coaching, creative assets, testing and Coldfusion conversion.
• Developed internal, and integrate external tools that increased incremental value delivered every sprint. Facilitated the introduction and implementation of Jira for the team and coached team members in the agile mindset and Scrum fundamentals.
• Stepped in and out of the Product Owner role when required to build and prioritize the product backlog, consult with stakeholders to gather requirements and build relationships that allowed the team to focus on the value delivered.
• Managed product vision, milestones, forecasts and budgeting for all projects. Projects included mortgage, insurance and financial calculators, account CRM and dashboard as well as consumer facing web properties.
  
  
• 2006 to 2008
• Managed the development of user experience deliverables ensuring a user-centered design. Worked cross-functionally to validate user experience design strategies. This included split testing and data analysis, analytics of front and back end usage and throughput as well as obtaining and utilizing direct user feedback of all creative and code based vehicles to increase delivered value by over 50% within the first year.
• Designed all property websites, banners and print material. Responsible for all logos, corporate image. Helped develop strategies to increase lead generation and streamline workflow.

Photoclix Ltd.

• Managed day to day operations of multiple photography studio locations and web design/dev business, including marketing, customer relationship development, sales and business strategy. Took a new brand from obscurity to a top rated service provider in 16 months.
• Lead photographer for all weddings and events, volume school portraits and commercial and corporate photography. Landed dozens of covers and features in multiple print and digital magazines and received more than 30 ribbons and awards in local, regional and national competition.
• Identified and recruited top employees, performed training and oversaw ongoing performance to ensure delivery of a high-quality product.
• Expanded offerings to include school photography, increasing annual earnings 40% and creating ongoing additional revenue streams.
• Established, maintained and updated policies keeping business agile and responsive to market conditions. Hired, developed and managed a team of professionals to deliver a high-quality product, develop solutions and meet deadlines.
• In 2018, utilized my Agile experience, along with the Scrum framework adopted at Focus On Publications Ltd. to add contracted Scrum clientele under the Photoclix Ltd. name.

Focus On Publications Ltd.

• Developed and executed all aspects of production, budgeting and account management for multiple publications including Focus On Long Island and Particular Magazine. Managed incredibly tight production schedules from concept through delivery - including scheduling, content development, quality assurance, deliverable and scope management, design and layout for top-quality print and digital delivery.
• Researched and collaborated with end users and stakeholders to create and maintain corporate standards for advertising, adhering to print and art specification requirements.
• Hired, trained and managed a team of professionals in an Agile environment to deliver a high-quality product, develop solutions and meet deadlines, expanding the output and advertising income by 60% by the end of 2019.

Travelsavers

• Designed and executed user experience strategy for digital and mobile properties. Managed the development of user experience deliverables to ensure user-centered design in an Agile environment.
• Design & development of all web creative content. Oversaw design and development for more than 10 international internal companies - including marketing support materials. Responsible for concept, design, RDD, development, and deployment of web and mobile content internally and for international clients, as well as the implementation of SEO/SEM strategies to maximize lead traffic and interaction.
• Worked cross-functionally with the Creative, Marketing, and IT departments to achieve effective marketing strategies, web properties and new media delivery and the launch of new and pre-existing client campaigns for dozens of international travel providers.
• Analyzed consumer data to establish optimal media outlet variation and resource allocation for promotional strategies resulting in multiple previously unrealized or underutilized properties and tools increasing client and end-user engagement by up to 30%.
• Implemented internal tools and procedures to meet technical requirements and specifications and assessed, optimized and elevated operations to target current and expected demands.

Cyber Financial Network

• Worked cross-functionally with an XP team in the creation and implementation of numerous multi-million dollar lead-gen websites and an internal portal and corporate magazine. Responsible for corporate identity including logo design, and development of all promotional materials.
• Helped formulate, deliver and maintain the product vision for multiple properties.
• Provided support to the development by team writing HTML, CSS and Coldfusion code as well as SQL and other cross-functionalities when required. This greatly expanded and enhanced my skill-set.

Earlier employment and professional references

Education/Certifications

• SPC SAFe Practice Consultant
• Leading SAFe® (6) Agilist (SA)
• SAFe® 6 Scrum Master (SSM)
• SAFe® 6 Product Owner/Product Manager (POPM)
• SAFe® 6 Advanced Scrum Master (SASM)
• SAFe® 6 Lean Portfolio Manager (LPM)
• Professional Scrum Master (PSM)
• Professional Scrum Master II (PSM 2)
• Professional Scrum Product Owner (PSPO)
• Professional Scrum Developer (PSD)
• Scaled Professional Scrum (SPS)
• Professional Agile Leadership (PAL)
• Certified Google Analytics Individual Qualification (GAIQ)
• Certified Professional Photographer & Liaison (CPP - PPA)
  
  

Industry Knowledge

• Scrum | Agile Development & Transformation | Project Scope, Planning, & Prioritizing | Resource Requirements & Management | Scheduling, Organizing, & Time Management | Project Requirements Gathering & Analysis | Oral & Written Communication Skills | Milestone Development & Deliverables Tracking | Team Leadership & Cross-Functional Team Collaboration | Project Budget Planning & Administration | Best Practices in Project Management Methodology | Analytical Thinking, Problem Solving, & Attention to Detail | User Experience Strategy | End User Research and Targeting | Team Building | Event Facilitation | Soft skills | Wire-framing | Graphic, Print, Web and Mobile Design

Related Skills

• Project Management tools: Jira, Asana, Smartsheets, Miro, Power Point, Word | Adobe: Photoshop, XD, Illustrator, Premiere, After Effects, Dreamweaver, Coldfusion | Google Analytics | HTML, PHP, CSS, JS, Coldfusion, | CMS Design and Development including Wordpress and B2C and B2B eCommerce | Commercial & Editorial Photography | Working knowledge: SQL, Python, JQuery, Block Chain Development